Privacy Policy

1. Who we are

The data controller and business responsible for this website is SOMDOT WHOLESALE HONG KONG LIMITED, company registration number 78891312. Registered and mailing address: ROOM 502C 5/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONGKOK, KOWLOON, HONG KONG.

Privacy contact: help@somdothome.com.

2. Personal information we collect

• Identity and contact information: name, email address, telephone number, billing and delivery addresses.
• Account information: login credentials, saved products, preferences and account activity.
• Order and transaction information: products, order value, discounts, shipping, returns, refunds and payment status. Payment card details are processed by our payment providers; we do not intentionally store full card numbers or security codes.
• Communications: customer-service messages, reviews, survey responses and marketing preferences.
• Device and usage information: IP address, browser/device information, cookie identifiers, pages viewed, referring URLs and security logs.
• Social content: information you make public when you tag or mention Somdot, where permitted by the relevant platform and law.

We collect information directly from you, automatically from your device, from service providers involved in your order, and from social platforms when you interact with our official accounts or publicly tag us.

3. How and why we use information

You may withdraw marketing consent at any time by using an unsubscribe link or contacting us. Withdrawal does not affect processing already carried out lawfully.

4. How we disclose information

We disclose only what is reasonably necessary to:

• website, cloud hosting, storage and security providers, including WordPress/WooCommerce infrastructure and Amazon Web Services;
• payment processors, fraud-prevention providers and financial institutions;
• warehouses, carriers, customs agents and returns partners;
• customer support, email and SMS providers, including Klaviyo when you subscribe;
• analytics, advertising and social-platform providers where enabled and subject to your consent where required;
• professional advisers, regulators, courts, law enforcement, or a buyer in a genuine corporate transaction where legally permitted.

We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioural advertising where this is treated as a “sale” or “sharing” under applicable US state law without providing any legally required notice and choice.

5. International transfers

Somdot operates from Hong Kong and serves customers in the United States, Canada, the United Kingdom, Germany, France, the Netherlands, Spain and Italy. Your information may therefore be processed outside your country. Where the EEA or UK requires safeguards, we use an adequacy decision, approved standard contractual clauses, the UK International Data Transfer Addendum or another lawful transfer mechanism, together with supplementary safeguards where appropriate.

6. How long we keep information

We retain personal information only for as long as needed for the purposes described above, including fulfilment, warranty, dispute, fraud-prevention, tax and accounting requirements. Order and transaction records are generally retained for the period required by applicable tax and commercial law; account data is kept while the account remains active and for a reasonable period afterward; marketing data is kept until you unsubscribe or we determine it is no longer needed. We may retain a minimal suppression record to respect an opt-out.

7. Your privacy rights

EEA and United Kingdom

Subject to applicable conditions, you may request access, correction, erasure, restriction, portability, or object to processing, and may withdraw consent. You may complain to your local EEA data-protection authority or the UK Information Commissioner’s Office.

Canada

You may request access to and correction of your personal information and challenge our compliance. You may also complain to the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.

United States

Residents of states with applicable privacy laws may have rights to know/access, correct, delete and obtain a portable copy of personal information, and to opt out of sale, sharing, targeted advertising or certain profiling. You may also have the right to appeal a refusal and not be discriminated against for exercising a right. These rights and exemptions vary by state.

To exercise a right, email help@somdothome.com with the subject “Privacy Request”. We may verify your identity and authority. An authorised agent may submit a request where permitted. We will respond within the period required by applicable law.

8. Cookies and similar technologies

We use necessary cookies for cart, checkout, login, security and preferences. With consent where required, we may use analytics or advertising technologies to understand performance and measure campaigns. You can use our cookie controls, when displayed, and your browser settings. Disabling necessary cookies may prevent the cart or checkout from working. We recognise legally required browser-based opt-out signals, such as Global Privacy Control, where technically supported and required by applicable law.

9. Security and children

We use reasonable administrative, technical and organisational measures designed to protect personal information. No online system is completely secure. This website is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16; contact us to request deletion if you believe this has occurred.

10. Changes to this policy

We may update this policy when our practices or legal obligations change. We will post the revised version with a new “Last updated” date and provide additional notice where required.

11. Contact us